Grievance Addressal - Algoriton AI Technologies

Our Commitment

Algoriton AI Technologies is committed to providing excellent customer service and addressing grievances in a timely, fair, and transparent manner. This policy outlines our grievance addressal procedure and timelines.

Types of Grievances

Technical Issues: Platform downtime, API failures, order execution problems
Service Complaints: Poor customer support, delayed responses
Account Issues: Login problems, subscription cancellation requests
Payment Disputes: Incorrect charges, refund requests
Data & Privacy: Data security concerns, privacy violations
Other Issues: Any other service-related complaints

How to File a Grievance

Method 1: Email

Send your grievance to: grievance@algoriton.com

Method 2: Contact Form

Use the form below to submit your grievance directly through our website

Method 3: Phone

Call us at: 9220845242

Resolution Timeline

Acknowledgement: Within 24 hours of receiving your grievance
Initial Investigation: Within 5 business days
Resolution: Within 15 business days for most issues
Complex Issues: May require up to 30 days with regular updates

Escalation Process

Level 1: Customer Support Team

Initial grievance handling and investigation

Level 2: Senior Management

If unresolved after 7 days, escalate to management

Level 3: Director/Compliance Officer

Final review and resolution authority

Information to Provide

To help us resolve your grievance quickly, please include:

Your full name and account details
Date and time of the issue
Detailed description of the problem
Any relevant transaction IDs or screenshots
Steps you've already taken to resolve the issue
Expected resolution or compensation

Grievance Addressal Policy